This Privacy Policy explains how Clinical Trial Questions Center, a DBA of Clinical Relay LLC ("we," "us"), handles information when you visit https://clinicaltrialquestions.com.
Information collected
When you use our contact form, we collect your first and last name, and, if you choose to provide them, your email address, phone number, and a short note about your availability or interests. When you opt in to SMS, we record the phone number, selected SMS category, consent timestamp, source page, consent disclosure version, user agent, and IP address where available. We ask that you do not submit personal health details, and we do not request them.
How information is used
We use information to respond to your questions, improve our educational content, and, only if you opt in, send the SMS or email messages you selected.
SMS communications
If you opt in, we use your phone number to send informational messages highlighting commonly asked clinical research questions, educational FAQ updates, participation explanations, and newly published research learning resources. Consent is optional and not a condition of using this website. See our SMS Terms of Service.
Mobile opt-in information
Mobile opt-in data, SMS consent, and phone numbers collected for SMS purposes will not be sold, shared, rented, released, or transferred to third parties for marketing, lead generation, or promotional purposes. This includes research organizations, trial sponsors, drug development companies, and third-party marketers. We may use service providers, such as SMS delivery platforms, only to operate the program on our behalf.
Clinical Trial Questions Center does not offer introductions to specific trial programs. If that ever changes, sharing contact information for an introduction would require your separate, explicit consent and would never be part of SMS opt-in.
Cookies and analytics
We may use basic cookies or analytics to understand how pages are used. We do not send health information to analytics tools.
Data retention
We keep information only as long as needed for the purposes described here or as required by law. Consent records may be kept to document your choices.
Opt-out rights
You can stop SMS at any time by replying STOP, UNSUBSCRIBE, CANCEL, END, QUIT. You can ask us to update or delete your information by emailing info@clinicaltrialquestions.com.
Security
We use reasonable measures to protect information. No method of transmission or storage is completely secure.
Children's privacy
This website and its forms are intended for adults 18 and older. We do not knowingly collect information from children.
Third-party links
Our site may link to other websites. We are not responsible for their privacy practices.
Policy changes
We may update this policy and will post the new version on this page with an updated date.